Frequently Asked Questions - FAQs

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1 Child who is less than 12 years old is allowed to stay in your room without additional fees (Breakfast for children is charged at 50% of the adult price). Some properties under Sunshine Hotels & Resorts might have rooms large enough to accommodate 2 children in the room which normally, these rooms will be the Superior or Deluxe type. You can inform the staffs in the booking process by specifying how many children and their corresponding ages.

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Yes, children with age less than or equal to 6 is allowed to share the Bed or you may request for small Bed additionally (without additional fee required).

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Sunshine Hotels and Resorts have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

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If the hotel could complete the room turning, you could Check-in before 14:00. However, please contact the Front Office of the hotel (If the staff already confirmed that the rooms are full, we may have to deny the early Check-in request, we beg for your understanding). Higher room categories if available at that time, our Front Office team will provide you special discount so that you can upgrade your room and check in early.

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You could only extend the Check-out time to 14:00. However subject to availability, the hotel will charge an extra fee of 100 Baht/Hour. Guests who wish to do so should state their needs at the Front Office of the hotel well in advance. Guests checking out after 18:00 will be charged full night.

• Superior room – THB 1,500 net
• Deluxe room – THB 2,000 net
• Family Suite – THB 3,000 net
• One bedroom Pool Villa – THB 4,000 net
• Two bedroom Pool Villa – THB 5,000 net

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The cancellation policy differs between the properties under Sunshine Hotels & Resorts and period of the year. During high-season we will have a stricter cancellation policy than low-season period. The cancellation details will be displayed during the booking process.

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Our room rates keeps on changing depending on the high or low demand. Though we try our best to be as consistent as possible. As and how the date of arrival approached the rates usually go higher.

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Actually, you can travel and enjoy Thailand throughout the whole year from the northern parts to the southern areas. However, because of the fact that Thailand is a tropical country. Certain months will be very hot or rainy, it is advised that you check the weather forecast out. We consider November to March as our high season and April to October as our low season. 25 Dec to 10 Jan we consider our peak period.

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Baht is the national currency. However, there are always currency exchange services all around the tourist’s destinations. There are fluctuations in Thai Bahts as well, it is advised that you check the rates before exchanging or booking the room.

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We have three airports nearby Suvarnabhumi International Airport Bangkok, Don Muang International Airport Bangkok and U-Tapao Airport Pattaya. You can travel to the hotel through various means e.g. when you book the room with us, you could also book the transportation from our partner’s website to pick you up at the airport. There will be a staff to welcome you, so that you will need not worry about looking for taxi after getting tired from the long flight. Or you can also get transportation that provided at the airport when you have arrived. And from Pattaya, you could take taxi or drive by yourself.

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Sunshine Hotels & Resorts provide a variety of rooms with different types and price ranges. Additional information e.g. pictures, rates, size of rooms, facilities, amenities and other distinctive points could be acquired in each of the hotels’ websites.

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Yes, you may request 1 additional bed per room. Price details will differ for each hotel. Please contact the Front office of the hotel for more information or book directly through our hotel website by choosing number of Adults and Children.

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Yes, Promotional package for guests who would like to celebrate various occasions are available. Please check with the hotel you would like to book with for more information.

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We must apologize for the inconvenience. Guests would have to contact the agency they booked the room with for their modifications or cancellations.

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Absolutely, you can state your request while booking your room though our hotel website or by email or phone calls or at Front Office of the hotel. Please note that last minute bookings especially during long weekends or high demand period non-smoking rooms are subject to availability.

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Some of accommodations under Sunshine Hotels & Resorts do provide Connecting rooms. Some accommodations have connecting rooms in higher categories.

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The Sunshine Vista and Ravindra Beach Resort & Spa provides fitness room. Operation hours from 07.00 – 21.00 hrs. daily

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The displayed price is per room (for 2 persons) the third guest would be subjected to an additional fee of 1,000+++ baht including breakfast.

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The maximum number of people allowed within the same room is 3 persons (adult). The third person would be subjected to additional fee of approximately 1,000+++ baht per night including breakfast. However, family type rooms allow up to 4 persons.

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We apologize for the inconvenience, pet is not allowed to be brought in.

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There are price for breakfast included or room only.

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Bed size is subjected to the availability of the room type. Guests can specify their needs during the booking.

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Some of the properties under Sunshine Hotels & Resorts provides tubs within the rooms. Additional information and pictures can be acquired via the hotel website.

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Every room comes with the electronic safe boxes, free of charge.

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The hotels provide free internet access throughout the hotel areas. You may request for your password from the reception.

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Breakfast buffet is available at the restaurant during 07.00-10.00. After that, it could be ordered via the restaurant as well. Breakfast at Sunshine Hotel & Residences closes at 11.00 am. Ravindra Beach Resort and Spa Breakfast buffet is available at the All Day restaurant: Monday – Friday 06.00 – 10.00 hrs Saturday – Sunday and Public Holiday 06.00 – 10.30 hrs

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Every restaurant provides options for vegetarian.

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All our Sunshine hotels & Resort provide outdoor pool available from 09.00 – 21.00 except Ravindra Beach Resort and Spa provide outdoor pool available from 07.00 – 19.00 hrs

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All of our hotels provide parking space.

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Massage services available in few properties.

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Some properties under Sunshine Hotels & Resorts charge Joiner Fees.(Ravindra Beach Resort and Spa, Sunshine Hotel and Residences, The Sun Xclusive and Sunshine Hip hotel are free of charge)

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Beach Towels are available free of charge in all our properties.

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Some properties under Sunshine Hotels & Resorts charge for deposit.